I need support help

[peter789]

I can connect to my WiFi but not connecting to the internet. I want to speak to someone. I find this online forum ridiculous and time consuming. We should at least be able to register for a call back.

[Ken-C]

Hi there Peter,

Do you know what type of Internet you have, is it ADSL or NBN?  

[RajenS]

Hi@

can you confirm you a username and adress by Pvt message?  please 

[tonywilliams]

Hi Peter did you get a resolve? Ive had a similar situation our modem was unplugged last night and it wont reconnect so we bought ne router thinking it was a faulty modem same issue red light on modem connects to wqifi but no internet.. Alas all attempts to speak to tpg have been wasted time - no reply to online and call back requests and phones just hang up when on hold. 

[RajenS]

Hi Peter, 

I can see, you lost the connection on 2020-04-01, 

if you are using home phone, can please confirm you got the dial tone?

Thank you

[peter789]

How do I do that? I do not have a landline phone

[RajenS · Accepted solution]

Hi Peter, 

   I can see your Telstra line got shorted somewhere. 

 I escalated your case to the engineering team, someone will get back to you soon 

please check your PM for ticket Number 

[peter789]

Hi, apparently it is Telstra issue.

[Ken-C]

Hi peter789,

thanks for letting me know the outcome, you hold tight they should be touch soon 

to let you know what and when things will be rectified .

all the best 

kind regards

[dotsmerchandise]

I need to know what is happening with my account please, have you updated my credit card details yet