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I want to cancel my account

emmafielding
Level 2
Level 2
‎29-04-2020 03:19 PM

Dear TPG,

 

This has got to be the worst customer service I have ever seen. 

I request to pay my bill and close my account. I have spent all day trying to ask you for help and your Chat Bot people keep closing the conversation on me. Plus, the speed is shocking and now I have access to the NBN I will find another provider. Please cancel my account NOW!

 

Many thanks,

 

Adam

 

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David_M
Moderator Moderator
Moderator
‎29-04-2020 03:30 PM

Hi @emmafielding 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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David_M
Moderator Moderator
Moderator
‎29-04-2020 04:13 PM

Hi @emmafielding 

 

Can you please private Message me some more info?

 

Your TPG Username/CID and service address to validate your identitiy.

 

thanks,

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emmafielding
Level 2
Level 2
‎29-04-2020 04:33 PM

How?

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emmafielding
Level 2
Level 2
‎29-04-2020 07:41 PM
 
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