IP address for my exchange server is blocked

[BigAussieBNE]

I access 5 different email accounts using Outlook 2010 -- 3 of these are hosted exchange addresses (from USA); the others are imap type. All addresses work except one of the exchange accounts (Server address: east.exch082.serverdata.net -- ip4: 162.216.195.35 ). As soon as I use another ISP (either telstra or optus by 4G tethered) I can access this email address without problem.

The email address was working perfectly until this morning.

I spoke with a TPG support person earlier today who wasn't able to help. The TPG postmaster was "looking into it". I would appreciate someone from TPG removing the blocked IP address from your firewall tables so that I don't have to use my 4G connection; I'm nearly out of mobile data.

[orbistat]

Hi @BigAussieBNE I can ping that ip no problem so it's unlikely to be firewalled.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved

C:\Windows\system32>ping 162.216.195.35

Pinging 162.216.195.35 with 32 bytes of data:
Reply from 162.216.195.35: bytes=32 time=233ms TTL=243
Reply from 162.216.195.35: bytes=32 time=233ms TTL=243
Reply from 162.216.195.35: bytes=32 time=234ms TTL=243
Reply from 162.216.195.35: bytes=32 time=233ms TTL=243

Ping statistics for 162.216.195.35:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 233ms, Maximum = 234ms, Average = 233ms

C:\Windows\system32>ping 162.216.195.35

Pinging 162.216.195.35 with 32 bytes of data:
Reply from 162.216.195.35: bytes=32 time=233ms TTL=243
Reply from 162.216.195.35: bytes=32 time=233ms TTL=243
Reply from 162.216.195.35: bytes=32 time=233ms TTL=243
Reply from 162.216.195.35: bytes=32 time=233ms TTL=243

Ping statistics for 162.216.195.35:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 233ms, Maximum = 233ms, Average = 233ms

[BigAussieBNE]

Thanks @orbistat -- no sooner had I disconnected my tethered 4G and power cycled my modem; the connection to the exchange server came back up -- as you have shown with your ping.

Guessing the TPG Postmaster found the IP address and cleared it; while I was typing my post. Was a painful several hours working through the options and determining where the blockage was.

[Will]

Hi @BigAussieBNE

Welcome to the Community!

I tried to check what transpired with your conversation with our Helpdesk but I'm unable to pull up your account using your community details. I'm glad though that this was already sorted out.

If you have further questions or concerns, feel free to use the community.

Regards,