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Hi @Spastro
Welcome to TPG Community!
We were able to locate your account using your community details and tested the line, but unable to detect any fault.
Is the issue time specific or its random? Is it more likely to happen in the evening or morning?
Who is your main router? Is it the TP-Link or Cisco?
BasilDV
Hey @BasilDV
Router is the original Archer VR1600v. Internal wifi is disabled on that unit.
Have a Cisco Meraki buisness grade AP plugged into the the archer for wifi at home. Although for testing i have tried uising the original onboard wifi chip in the archer as well as Cabled.
Ive noticed the issue mostly at night and accross weekends. Although i cant do to much testing during week days as im at work till about 7pm most nights.
Speed test always have excellent speeds at or close to 90megabit.
However when downloading large files or streaming highres content via youtube / netflix or any streaming service i notice that the speeds are constantly varying instead of holding a stready bandwidth. This causes issues in buffering.
I also use VPN, speeds whist connected to VPN has also dropped considerably using OPENVPN/udp.
Whilst connected to VPN i note that i hardly go over 20megabit.
I have taken my mobile and connected to my mates wifi connection and connected my VPN to test if the vpn providor was the culprit however it seemed to be working fine on a different ISP.
Thanks for the help.
Hi @Spastro,
Since you just recently mentioned having a VPN, can you clarify if you were able to test the connection speed while using VPN but without the Cisco router connected?
Regards,
Will
Hi will
As mentioned in the previous post.
Router is the original Archer VR1600v. Internal wifi is disabled on that unit.
I Have a Cisco Meraki buisness grade AccessPoint plugged into the the archer for wifi at home.
Although for testing i have tried uising the original onboard wifi chip in the archer as well as Cabled.
I have tested with my laptop plugged straight into the archer router supplied by tpg. great speedtest.net speed but varying speeds whist downloading and streaming. even more so when vpn is connected which i use accross all my devices.
this issue only started over the last few weeks.
Is there any throttling on OPENVPN/ UDP ports?
Hi @Spastro
To check this case further, we need to perform real-time testing. We'd like to organize a call back with our Technical Team to assist with the tests. Can you PM us your best contact number and preferred time for a call?
For your reference: How do I private message (PM) in the community
Hi @Spastro,
Thanks for the information.
We'll check the ports on our end and provide you updates once available.
Have a safe trip and advise us once you are ready to be contacted for further tests.
Regards,
BasilDV
Hi @Spastro,
The Port 53 is typically used for DNS. May we know the type of file are you Downloading using this Port? Also, if how big it is?
Regards,
BasilDV