Inconsistent FTTB internet speeds

[rorydegoede]

I signed up with TPG FTTB because they promised evening speeds of 90/Mbps. This speed was hit right after the installation. However, since then the speed has been very inconsistent and we experience very slow speeds throughout the day. When running 2 consecutive speed tests, 1 can come out with a download speed of 75Mbps and one minute later it shows 6.8Mpbs.

What is the deal? Why can I not even listen to Spotify or watch Netflix without buffering?

[BasilDV]

Welcome to the Community @rorydegoede

Before attempting the troubleshooting steps, we recommend that you do the following below.

• Check our Service Status at https://www.tpg.com.au/servicestatus
• "Power cycle" your VDSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.

If your service is not affected by an outage, then you may proceed with the troubleshooting on this link: https://www.tpg.com.au/support/problems_connect_internet_fttb_bundle.php

In your case, we've run a line test and it appears that the modem is getting a good sync speed from the TPG FTTB server. We've created an article that will guide you on How to check the connection speed of your TPG FTTB service.

Also, an article is available to help you troubleshoot a Slow speed issue.

If you are using a WiFi connection, then it is possible that the signal is being interfered that's causing slow speed, unstable connection, etc. We've created an article that will guide you on how to improve your home network.

Here are the links:

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.

BasilDV