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Inconsistent internet speed. Sometimes it stops completely.

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zahurul71
Level 2

Several times a day the speed drops to a pathetic 0.02 Mb and sometimes it even stops completely. It often lasts up to 30 min when this starts to happen. My connection is 50 Mbps, which says the   THE GUARANTEED MINIMUM SPEED is over 40. 

1 ACCEPTED SOLUTION

Accepted Solutions
Riezl
Moderator

Hi @zahurul71 ,

 

We've created some articles that will help you troubleshoot the Slow speed issue.

 

If you are using a WIFI connection, then you may check these links to improve your home network.

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community 

View solution in original post

1 REPLY 1
Riezl
Moderator

Hi @zahurul71 ,

 

We've created some articles that will help you troubleshoot the Slow speed issue.

 

If you are using a WIFI connection, then you may check these links to improve your home network.

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community 

View solution in original post