Welcome to the Community!
We were able to locate your account using your community details and reviewed the account.
The initial schedule was on 1 March 2021, however, our Provisioning team was able to get an earlier appointment to 24 February 2021. This has been sent to the email address registered on the account.
The Installation of NBN service generally takes less than 10 business days, but can take longer in some cases, depending on the demand of NBN services in your area and the availability of the NBN technician to perform the installation.
Our sincerest apologies for the inconvenience.
We understand that our Accounts team has been in touch and they've requested for an earlier schedule, however, it can't be guaranteed as it will depend on the availability of the NBN technician to perform the installation.
Your case manager will be in touch with you as soon as an update becomes available.