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Installation not completing despite equipment in place

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gibsoncx
Level 3
Thanks @BasilDV.

I understand the previous account holder has been served with a termination notice for delinquent payment with cutoff effective 8th Feb (yesterday); is TPG able to verify and proceed?

Thank you
BasilDV
Moderator

Hi @gibsoncx

 

We'll forward this to our NBN service delivery team and have a case manager to check this with NBN Co.

Thank you.

 

BasilDV

View solution in original post

gibsoncx
Level 3
Hi @BasilDV,

The service is now live.

Thank you for assisting with this, I appreciate the polite and responsive approach you've taken here, particularly given how unhappy I've been trying to resolve issues by phone.

View solution in original post

BasilDV
Moderator

That's great news @gibsoncx.

 

Thank you for being patient and giving us a chance to resolve this.

 

Let us know if you need further assistance. Cheers!

BasilDV