Intermittent connection

[Bron]

Hi, I've been having issues with NBN connection for the last week or so where the connection drops multiple times throughout the day. I have signal for a while and then nothing. Is there anything I can do to fix this issue from home?

[Ahra_G]

Hi @Bron, 

There are different types of dropouts that you may experience:

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

3. Dropouts caused by ongoing outage in your area.

Send your TPG username or Customer ID via message so we can check your connection. 

Thanks! 

Ahra_G