I've just moved into a new apartment in Newtown, NSW and signed up to TPG on the 11th of March. From the start and continuously since, I've been facing intermittent packet loss occuring 10+ times daily which is most noticeable when on calls (e.g. Microsoft Teams, Slack, Webex etc.).
I've been in contact with TPG support (ticket # 12214541) who have sent a technician and the outcome I've been told is: "Our monitoring shows the service quality has now improved and up to standard". The TPG speed tests don't seem to highight the issue, however I have recently downloaded ping plotter which clearly highlights when the issue is occuring (please see attached screenshots).
Any ideas would be appreicated, thanks.
Welcome to the Community!
Are you experiencing the issue on a specific time or it's random?
Are you using a WiFi or a Wired connection?
If via WiFi, are you connected to the 2.4GHz or 5GHz band network?
The issue is occuring randomly.
I am predominately using a WiFi connection and have tried both 2.4GHz and 5GHz. I have now turned off bandsteering and am using the 5GHz and still experiencing the issue. The issue also occurs when using a Wired connection.
Data from the 28th March
Data from the 29th March