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Cannot access certain websites

anony1
Level 2

It seems I cannot access certain websites. I tried 2 computers and 1 mobile phone, all of which did not load the website. When I switched to mobile data the website loaded fine. I searched on this forum and it seems that others had this issue resolved by PMing staff members. Can I have anyone responding so I know who I should PM to?

2 REPLIES 2
BasilDV
Moderator

Hi @anony1

 

Welcome to the Community!

 

We've created an article that will guide you on how to troubleshoot this type of issue.

If you are still not able to access the said websites after the troubleshooting, shoot me a PM with your TPG username or customer ID number to assist you accordingly.

 

BasilDV

david64
Level 13

Hi @anony1 . To fix for all your devices, you can set different DNS ip addresses in the router config. For Google: 8.8.8.8 and 8.8.4.4.