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Internet Configuration

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Level 1
My internet all of a sudden dropped out as my router lost internet configuration.

1 hour on the phone with technical support with TPG led me absolutely nowhere (advised to contact NetComm as this was "definitely not our issue"- quoted verbatim).

And yes, Ive tried manually configuring it (don't send me the PDF Ive downloaded all of them already from TPG and NetComm) but wouldn't you believe, I can't even log in to manually configure it. Or when it did sometimes allow me in it would never complete the process because the final step (change password) wouldn't actually accept any password I put in.

So what's the solution TPG? Send me a new router? Give me a new password? Give me some technical support? Or is it time I move on to Telstra?
1 REPLY 1
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Moderator

Hi @IrwinCA,

 

We have created and article which should address the concerns raised.

 

This article contains information regarding TPG's  basic modem configuration settings and how the equipment must be set up.

 

This also includes a list of other TPG equipment that you may be able to use in the future:

 

List of all TPG broadband setup and modem guides on Community

 

Our record shows that you have been in touch with one of our technical specialists who assisted in configuring your router and your connection shows up and running now.

 

Should you need further assistance, feel free to search community for help or contact us and we'd be glad to assist you.