I spent over 1 hr on telephone with TPG technical last week. Tried all combinations of ports etc but could not get TPG to work with Outlook. Useless as TPG delete emails in their Post Office after 45 days….."Messages will be automatically deleted after 45 days in all folders."
What good is that to me if I can't use an email manager like Outlook so emails will not disappear after a mere 45 days? Outlook worked until NBN was installed. Then TPG not functioning with Outlook.
I also spent over 2 hours across 2 days speaking with Microsoft Technical Assistance. They even accessed my computer remotely which I DID NOT feel comfortable with. The TPG technician even requested that I tell them if Microsoft fixed the problem (!).
Why should I put myself at risk when the issue clearly lies with TPG? Also no one pays me to waste hours of my time chasing a flaw which shouldn't be my problem. We are paying for a substandard service. Not good enough.
Fix it please.
I have the same issue. Using IMAP. Microsoft made the following observation regarding TPG email.
“TPG server (mail.tpg.com.au) uses SSLv3 and RC4 cipher algorithm protocol which are not secure. Your device info also give is this certificate error. The app is a bit strict with these security requirements, for our users protection.
You'll have to discuss this with your server/email admin, so they can make proper changes with the account.”
TPG really needs to get on top of this ASAP and resolve with Microsoft so better service can be given to its customers.
Hi I managed to get tpg email to work with Outlook.
In Outlook go to File, then "add account", click advanced options and tick the box "let me set up my account manually". You should get about six options, choose "Pop" and it should work. Good luck!
"Hi I managed to get tpg email to work with Outlook.
In Outlook go to File, then "add account", click advanced options and tick the box "let me set up my account manually". You should get about six options, choose "Pop" and it should work. Good luck!"
Hi That did not work for either the TPG technician or me. No matter what port settings we used 110/25 or 995/587 for mail.tpg.com.au.
I am not familiar with the outlook version that youre using. You can try to re-setup your email (without deleting the email setup right now)
You can use the reference below for 'Setup Email Guide'
|Popular Email Clients||Popular Mobile Email Clients|
|Outlook 2010||Apple iPhone|
|Outlook Express 6|
|Thunderbird 3 (IMAP)|
Hope this helps.