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TPG does NOT work with Outlook.

Why Level 1b
Level 1b

I spent over 1 hr on telephone with TPG technical last week. Tried all combinations of ports etc but could not get TPG to work with Outlook. Useless as TPG delete emails in their Post Office after 45 days….."Messages will be automatically deleted after 45 days in all folders."
What good is that to me if I can't use an email manager like Outlook so emails will not disappear after a mere 45 days?  Outlook worked until NBN was installed. Then TPG not functioning with Outlook.
I also spent over 2 hours across 2 days speaking with Microsoft Technical Assistance. They even accessed my computer remotely which I DID NOT feel comfortable with. The TPG technician even requested that I tell them if Microsoft fixed the problem (!). 
Why should I put myself at risk when the issue clearly lies with TPG? Also no one pays me to waste hours of my time chasing a flaw which shouldn't be my problem. We are paying for a substandard service. Not good enough.
Fix it please. 

18 REPLIES
psl Level 1b
Level 1b

Hi I managed to get tpg email to work with Outlook.

In Outlook go to File, then "add account", click advanced options and tick the box "let me set up my account manually".  You should get about six options, choose "Pop" and it should work. Good luck!

Moderator

Hi @Why,

 

Welcome to the community !

 

Can you post your email configuration settings with outlook. In case it gives/show you a error message kindly include it as well.

 

Cheers!

Level 1a

I have always used Outlook with TPG, with no problem whatsoever.

Why Level 1b
Level 1b
 
Why Level 1b
Level 1b

"Hi I managed to get tpg email to work with Outlook.

In Outlook go to File, then "add account", click advanced options and tick the box "let me set up my account manually".  You should get about six options, choose "Pop" and it should work. Good luck!"

 

Hi That did not work for either the TPG technician or me. No matter what port settings we used 110/25 or 995/587 for mail.tpg.com.au.

Why Level 1b
Level 1b
  Moderator
 
Moderator
 
 
 
"Can you post your email configuration settings with outlook. In case it gives/show you a errormessage kindly include it as well."
 
Hi Shane. How do I get to that with the new Outlook layout please? I am not technical. I kept getting error messages when trying to attach a jpg to show the Outlook page so could not even attach an example of what Outlook I'm working with.
Moderator

Hi @Why,

 

I am not familiar with the outlook version that youre using. You can try to re-setup your email (without deleting the email setup right now)

email.png

 

 

 

You can use the reference below for 'Setup Email Guide'

Popular Email Clients   Popular Mobile Email Clients
Outlook 2010   Apple iPhone
Outlook 2007   Android
Outlook 2003    
Outlook Express 6    
Thunderbird 3 (IMAP)    
Mac Mail    

Hope this helps.

Why Level 1b
Level 1b
Why Level 1b
Level 1b