TPG does NOT work with Outlook.

[Why]

I spent over 1 hr on telephone with TPG technical last week. Tried all combinations of ports etc but could not get TPG to work with Outlook. Useless as TPG delete emails in their Post Office after 45 days….."Messages will be automatically deleted after 45 days in all folders."
What good is that to me if I can't use an email manager like Outlook so emails will not disappear after a mere 45 days?  Outlook worked until NBN was installed. Then TPG not functioning with Outlook.
I also spent over 2 hours across 2 days speaking with Microsoft Technical Assistance. They even accessed my computer remotely which I DID NOT feel comfortable with. The TPG technician even requested that I tell them if Microsoft fixed the problem (!). 
Why should I put myself at risk when the issue clearly lies with TPG? Also no one pays me to waste hours of my time chasing a flaw which shouldn't be my problem. We are paying for a substandard service. Not good enough.
Fix it please. 

[psl]

Hi I managed to get tpg email to work with Outlook.

In Outlook go to File, then "add account", click advanced options and tick the box "let me set up my account manually".  You should get about six options, choose "Pop" and it should work. Good luck!

[Anonymous]

Hi @Why,

Welcome to the community !

Can you post your email configuration settings with outlook. In case it gives/show you a error message kindly include it as well.

Cheers!

[alanguide]

I have always used Outlook with TPG, with no problem whatsoever.

[Why]

"Hi I managed to get tpg email to work with Outlook.

In Outlook go to File, then "add account", click advanced options and tick the box "let me set up my account manually".  You should get about six options, choose "Pop" and it should work. Good luck!"

Hi That did not work for either the TPG technician or me. No matter what port settings we used 110/25 or 995/587 for mail.tpg.com.au.

[Why]

 ShaneA 

 

Moderator

 

‎23-11-2017 02:43 PM

"Can you post your email configuration settings with outlook. In case it gives/show you a errormessage kindly include it as well."

Hi Shane. How do I get to that with the new Outlook layout please? I am not technical. I kept getting error messages when trying to attach a jpg to show the Outlook page so could not even attach an example of what Outlook I'm working with.

[Why]

"Can you post your email configuration settings with outlook. In case it gives/show you a errormessage kindly include it as well."

Hi Shane. How do I get to that with the new Outlook layout please? I am not technical. I kept getting error messages when trying to attach a jpg to show the Outlook page so could not even attach an example of what Outlook I'm working with.

[Anonymous]

Hi @Why,

I am not familiar with the outlook version that youre using. You can try to re-setup your email (without deleting the email setup right now)

You can use the reference below for 'Setup Email Guide'

Popular Email Clients		Popular Mobile Email Clients
Outlook 2010		Apple iPhone
Outlook 2007		Android
Outlook 2003
Outlook Express 6
Thunderbird 3 (IMAP)
Mac Mail

Hope this helps.