Internet Keeps Cutting Out

[janeau]

My internet at home keeps cutting out every few minutes and sometimes less than that. It’s been happening for a few days now, and i cannot use it at all because of that. My internet also is extremely slow on some says and cannot work at all. There is so many problems that occurs way too often with my internet, and it’s fustrating that the customer service never picks up no matter how many times i try.

[Ahra_G]

Hi @janeau, 

Welcome to Community! 

We apologise for the inconvenience that the connection issue is causing you. 

I have detected drop outs on the line however we are yet to determine the cause. Please let me know of your best time to receive a call so I can organise a contact to be made from our Technical team to perform troubleshooting along with you. 

Thanks! 

[Ahra_G]

Hi @janeau, 

Based on the recent interaction on the account, you have contacted our support line and the issue is now raised to our Engineering team for further investigation. 

Kindly allow them sometime to assess the issue. An update will be provided within the next 24hrs. 

We apologise for the inconvenience. 

Regards,

Ahra_G