Internet Slow

[we2019]

No internet for the last two days can’t work from home

[David_M]

Hi @we2019 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[we2019]

Thanks you David

[David_M]

Hi @we2019 

I see your ADSL2+ service was installed on the 29/4.

The tests in our systems right now are passing, and i can see your modem trained up 13.2meg down and 1meg upload which is a good speed for ADSL at 1.6km.

You may need to test your speed with a device DIRECT to the modem with a cable.

Wifi speedtests on mobile phones are very unreliable.

Regards,

David_M