Internet Slow

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Level 1a
No internet for the last two days can’t work from home
3 REPLIES 3
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Moderator

Hi @we2019 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Level 1a
Thanks you David
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Moderator

Hi @we2019 

 

I see your ADSL2+ service was installed on the 29/4.

The tests in our systems right now are passing, and i can see your modem trained up 13.2meg down and 1meg upload which is a good speed for ADSL at 1.6km.

 

You may need to test your speed with a device DIRECT to the modem with a cable.

Wifi speedtests on mobile phones are very unreliable.

 

Regards,

David_M