Internet affected by windy weather

[jasimp]

Hi there, my internet connection is always spotty during bad weather ( especially in windy weather). I suspect that the internet is connected to our house over the air ( cable hanging over the house), has some faulty connection and is susceptible by bad weather. Can TPG sent someone out to have a look?

[BasilDV]

Hi @jasimp 

We'd like to look into the account and see what we can do to improve your connection.

Please send us a private message with your account details.

BasilDV

[jasimp]

hi there, even tough you have told us that there is no problem with our connection, the connection drop again today during the windy weather. It just dropped out not long ago at around 11.15am. The DSL light on the modem went out. Please double check your log again and send a technician out to double confirm.

[Ahra_G]

Hi @jasimp, 

We'd be glad to look into this. Any chance you can send a private message and confirm your TPG account details? 

-Ahra_G

[jasimp]

sent. The previous person told me that the connection was stable for 81 days which wasn't. Today is pretty bad as the connetion just drop off every few minutes when it's windy. We have some devices hooked up on over cable so it's not a wireless issue.