Internet and Phone Outage

[jeffderbridge]

Home internet NBN and phone service are out - located in the Sutherland Shire. No issues have been noted on NBN outage website and TPG app says that internet is out but does not diagnose the source of the issue. Tried to use the “lodge fault” function in the app but the keyboard covers the submit button and can’t be moved to send the issue.

[Ahra_G · Accepted solution]

Hi @jeffderbridge, 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. - https://www.tpg.com.au/support/servicestatus

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

On your case, NBN has experienced an unplanned network outage impacting NBN HFC customers which has been resolved on the same day. 

We have detected that your internet is now working.

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support


Regards,

Ahra_G