Internet connection continually drops out randomly

[philz]

Has been happening for over a week now, maybe two. It will disconnect, then after a while reconnect, maybe be stable for an hour or two, then repeat it. Impossible to work from home like this.

Logs are here

[Riezl]

Hi @philz ,

There are different types of dropouts that you may experience:

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

3. Dropouts caused by ongoing outage in your area. 

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community

[philz]

TPG attended to my request and it was fixed for a day, but now has begun dropping out again.

https://pastebin.com/CMHm59yA

2021-10-02 21:15:56
2021-10-03 05:29:38
2021-10-03 06:25:08

[Riezl]

Hi @philz , we have checked the status of your connection and it shows stable at the moment. If you are still having issues, please let us know so we can check further. Thank you.

[philz]

A new router was sent out, but disconnects are still happening.

https://pastebin.com/PPaM2Y8v

[Riezl]

Hi @philz ,your concern has been raised to our Technical Team. Kindly await a call from one of our technical specialists. Thank you.