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Internet connection

Level 1
I have a tpg supplied Huawei HG659 router. My modem is showing the internet to be ok but the internet and wlan lights on the router are flashing and no device has internet connection. I have spent hours waiting for customer support but have gotten no answer. I have reset the modem and followed the sep up instructions but have had no luck. Can I please be contacted ASAP as it’s been 3 days and I have had no responses.
1 REPLY 1
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Moderator

Hi @Cumminpa,

 

Welcome to TPG Community!

 

We apologise for the inconvenience. We were able to locate your account using your community details and have reviewed the notes.

 

We understand that you were able to get in touch with our Tech team and they've confirmed that the one who causes the issue was your modem. They've requested for a new modem and will be in touch once it's been approved and processed.

 

Should you require further assistance, please let us know.

 

Kind regards,

BasilDV