Welcome to TPG Community!
We were able to locate your account using your community details and have tested the line.
We've detected a possible fault within the NBN network and will require further investigation.
The case is now with our Engineering team and they'll be in touch with you within 24 to 48 hours via SMS or phone call once an update becomes available.
In the meantime, if you have any further enquiries or require general information on the matter, contact us here and we'll be sure to get this coordinated for you.