Internet constantly dropping out

[Tiana1988]

Hi,
We have had the internet connected for over a year and have had no problems except for the past weeks. It’s constantly dropping out after a few minutes after it continues to reconnect. Not sure if it’s a line problem or could it be a modem problem?
Any help would be greatly appreciated.

Tiana

[LuciLu]

Where are you located. I've had that problem in Wareemba NSW...and now it's gone completely.
Phone support were happy to monitor and not fix it when dropping out.

[BasilDV]

Hi @Tiana1988,

Welcome to TPG Community!

We were able to locate your account using your community details and have tested the line.

We've detected a possible fault within the NBN network and will require further investigation.

The case is now with our Engineering team and they'll be in touch with you within 24 to 48 hours via SMS or phone call once an update becomes available.

In the meantime, if you have any further enquiries or require general information on the matter, contact us here and we'll be sure to get this coordinated for you.

Regards,

BasilDV

[Joseph_D]

@LuciLu Your service appears to be up for almost 3 hours now with a speed of more than 20 Mbps. I have posted a response for you on your own thread.

Cheers,

Joseph D