Internet down for a week

[F_rank]

I have already check my address and there is no planned maintenance. What can I do to fix it?

[RajenS]

 Hi @F_rank 

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.  

[RajenS]

HI @F_rank 

  looking at your details now 

Thanks 
Rajen

[RajenS]

HI @F_rank 

   I can see your NBN NTD is down, can please check NBN box(not TPG router) powered? 

Thanks 
Rajen 

[F_rank]

Is it the black box? If so, the lights appear to be on

[RajenS]

Hi @F_rank 

    Black Arris box

[F_rank]

Yes the box’s lights are all on

[Riezl]

Hi @F_rank , if you are still having issues with the service, please PM us your best contact number and most convenient time to receive a call so we can arrange one of our Senior Technical specialists to contact you. Thank you.