I understand that this is quite a common issue but was unable to find an existing solution that didn't require direct contact with support.    I am using a TPG-supplied HG659 huawei modem, connected to a Netgear Nighthawk AX8 router.  I've been wondering if the issue has something to do with the firmware of the huawei modem? I've seen others who have an upload speed limiter in their settings but I can't find it. I've attached a screenshot of the hardware/software version.   Thank you, I'd like to solve this asap ... View more

My current plan is NBN cable 50, which should be up to 50Mbps download and 20Mbps upload but since around a week ago, the internet speed has dropped off significantly and is difficult to use as there are many devices in my household. The highest I've seen downloads go up to is 12Mbps but it usually stays around 5Mbps, and uploads stay around 10Mbps. Additionally, iphones have a tough time automatically connecting to the wifi, even if the modem is right next to it (Not sure if it's related).    Modem: D-LINK DIR-X1560   I have tried resetting the modem to factory settings and reseting the NBN blackbox via the button on the back. I also have a PC connected to the modem via ethernet cable to lan, which also has slow internet.   Currently, my internet setup is like this: The NBN blackbox is downstairs connected via coaxial (I think it's HFC), and instead of connecting the NBN blackbox directly to my modem using an ethernet cable, I use a powerline ethernet adapter, which connects to the modem upstairs because I have thick brick walls downstairs which blocks out signal to half the house.   I've used this setup for a long time with no issues, and internet speeds were mostly as expected until now. Currently, I'm suspecting that the modem/router is the issue.   Please let me know if there is anything I can try to do. Thank you ... View more