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Internet speed and connection unstable

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Level 2
Internet connection is currently slow in my area. The area code is 4122 and suburb is Mansfield. I have tested the speed and it is less than 0.1 GB of upload and download speed. Connection frequently disconnects.
http://tpg.speedtestcustom.com/result/15bf5450-7ca5-11ea-a44c-af2d217f5406
3 REPLIES 3
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Moderator

Hi @F_rank 

 

Please PM me your TPG username and/or CID and the service adfdress and i will check for you.

 

Regards,

David_M

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Moderator

Hi @F_rank 

 

I have checked the status of your NBN-HFC. It is currently passing on a 12/1 plan.

 

There does look like an incident has already been raised dated 14/4, so maybe re-check tomorrow as NBN may be resolving an issue.

 

Regards,

David_M

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Level 2
Thank you, this gives me some reassurance that it can be fixed.