Internet speed and connection unstable

[F_rank]

Internet connection is currently slow in my area. The area code is 4122 and suburb is Mansfield. I have tested the speed and it is less than 0.1 GB of upload and download speed. Connection frequently disconnects.
http://tpg.speedtestcustom.com/result/15bf5450-7ca5-11ea-a44c-af2d217f5406

[David_M]

Hi @F_rank 

Please PM me your TPG username and/or CID and the service adfdress and i will check for you.

Regards,

David_M

[David_M]

Hi @F_rank 

I have checked the status of your NBN-HFC. It is currently passing on a 12/1 plan.

There does look like an incident has already been raised dated 14/4, so maybe re-check tomorrow as NBN may be resolving an issue.

Regards,

David_M

[F_rank]

Thank you, this gives me some reassurance that it can be fixed.