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Hi @F_rank
Please PM me your TPG username and/or CID and the service adfdress and i will check for you.
Regards,
David_M
Hi @F_rank
I have checked the status of your NBN-HFC. It is currently passing on a 12/1 plan.
There does look like an incident has already been raised dated 14/4, so maybe re-check tomorrow as NBN may be resolving an issue.
Regards,
David_M