Get online support
Welcome to TPG Community,
Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.
To learn how to send a private message, click here.
looking at your details now
I can see your NBN NTD is down, can please check NBN box(not TPG router) powered?
Black Arris box
Hi @F_rank , if you are still having issues with the service, please PM us your best contact number and most convenient time to receive a call so we can arrange one of our Senior Technical specialists to contact you. Thank you.