TPG Community

Get online support

Internet down for a week

Highlighted
Level 2
I have already check my address and there is no planned maintenance. What can I do to fix it?
7 REPLIES 7
Highlighted
Moderator

 

 Hi @F_rank 

 

Welcome to TPG Community,

 

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  

 

 

Highlighted
Moderator

HI @F_rank 

  looking at your details now 

Thanks 
Rajen

Highlighted
Moderator

HI @F_rank 

   I can see your NBN NTD is down, can please check NBN box(not TPG router) powered? 

Thanks 
Rajen 

Highlighted
Level 2
Is it the black box? If so, the lights appear to be on
Highlighted
Moderator

Hi @F_rank 

    Black Arris box

Highlighted
Level 2
Yes the box’s lights are all on
Highlighted
Moderator

Hi @F_rank , if you are still having issues with the service, please PM us your best contact number and most convenient time to receive a call so we can arrange one of our Senior Technical specialists to contact you. Thank you.