Internet down

[Ecap1]

My internet has been down for over 24 hours. On the website it states there was planned NBN outage and it’s been resolved. In my case it has not. I work from home and it isn’t desirable to hotspot and I need this rectified asap. Can you please assist.

Thanks

I downloaded the app and check the status:
x Modem detected
x Data
v Voice Service

[Ahra_G]

Hi @Ecap1, 

 There are instances that the service may or may not be restored automatically after an outage/maintenance has cleared. 

Could you please send your Customer ID/username via private message so we can check the status of your connection? 

Thanks! 

Ahra_G

My internet has been down for over 24 hours. On the website it states there was planned NBN outage and it’s been resolved. In my case it has not. I work from home and it isn’t desirable to hotspot and I need this rectified asap. Can you please assist. 

Thanks 

I downloaded the app and check the status: 
x Modem detected 
x Data 
v Voice Service