Internet dropping out

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Level 1c
Level 1c

Hi,

Our connexion is dropping out every 10 to 15 minutes. The ADSL light turns orange and sometimes it works if I reboot the box. I use to reboot the box twice a day. Now it is 15 times a day making it impossible to work or do anything else, videos calls are breaking up etc.

 

Can someone help?

 

 

5 REPLIES 5
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Moderator

Hi @rem 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @rem 


Can you please Private Message(PM) me your Username/CID/Service address for the service you need help on so i can pull up your account.


How to PM.
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45


Regards,
David_M

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Moderator

Hi @rem 

 

I have checked your NBN-FTTP 12/1 service and while tests are passing ,the speed is a bit on the low side.

 

I have escalated this to one of our engineers to check things out further, and someone will call you back ASAP within 24hrs.

 

Regards,

David_M

 

 

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Level 1c
Level 1c

Thanks @David_M ,

Someone form TPG called about this incident but they didn't have the correct information: Wrong name.

They could not assist further and said they would contact someone at TPG to flag that out.

Not sure what is happening...

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Moderator

Hi @rem 

 

There's not much more i can do as a forum moderator.

I have pushed this back to our Customer Service teams to call you back and see what else there is we can do.

 

Thanks,