Internet dropping out

[rem]

Hi,

Our connexion is dropping out every 10 to 15 minutes. The ADSL light turns orange and sometimes it works if I reboot the box. I use to reboot the box twice a day. Now it is 15 times a day making it impossible to work or do anything else, videos calls are breaking up etc.

Can someone help?

[David_M]

Hi @rem 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @rem 

Can you please Private Message(PM) me your Username/CID/Service address for the service you need help on so i can pull up your account.

How to PM.
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45

Regards,
David_M

[David_M]

Hi @rem 

I have checked your NBN-FTTP 12/1 service and while tests are passing ,the speed is a bit on the low side.

I have escalated this to one of our engineers to check things out further, and someone will call you back ASAP within 24hrs.

Regards,

David_M

[rem]

Thanks @David_M ,

Someone form TPG called about this incident but they didn't have the correct information: Wrong name.

They could not assist further and said they would contact someone at TPG to flag that out.

Not sure what is happening...

[David_M]

Hi @rem 

There's not much more i can do as a forum moderator.

I have pushed this back to our Customer Service teams to call you back and see what else there is we can do.

Thanks,