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Internet is showing I am connecting from Russia - not Sydney Australia

Debbiew74
Level 2

I work for a company that monitors people's locations and my work thinks I am working in Russia, not Sydney. 

 

They obviously know I am not and they are not sure why it is showing Russia. 

 

Can you please let me know why this is the case - I would prefer this to be fixed.

3 REPLIES 3
BasilDV
Moderator

Hi @Debbiew74

 

Are you using a VPN connection?

Shoot me a PM with your TPG username or customer ID number to check it further.

 

BasilDV

Debbiew74
Level 2

Thank you - will do now.

david64
Master

@Debbiew74 . Did this get fixed? Was it because of VPN?