Internet keep dropping out

[waikwanlee]

Hi, I've just join tpg less than a month and the internet has been dropping out randomly, daily.

when checking the log with the router Archer VR1600v, the drop out start when the VoIP start to complain: 2021-09-22 10:45:10 [6] VoIP: can not find any account forthe incoming call
2021-09-22 10:46:06 [6] VoIP: can not find any account forthe incoming call
2021-09-22 10:46:51 [5] DHCPD: Recv REQUEST from EA:B5:AA:FBF:F9
2021-09-22 10:46:51 [5] DHCPD: Send ACK to 192.168.1.57
2021-09-22 10:46:52 [6] VoIP: Register to server address 172.26.0.82:5060
2021-09-22 10:47:09 [6] VoIP: can not find any account forthe incoming call
2021-09-22 10:47:09 [6] VoIP: can not find any account forthe incoming call
2021-09-22 10:48:17 [5] System: DSL link down
2021-09-22 10:48:24 [3] PPP: ppp1 User request
2021-09-22 10:48:24 [3] PPP: ppp1 LCP down
2021-09-22 10:48:24 [4] PPP: ppp1 LCP down
2021-09-22 10:48:24 [6] PPP: ppp1 sent [LCP TermReq id=0x3 "User request"]
2021-09-22 10:48:24 [5] System: DSL training G.994
2021-09-22 10:48:24 [6] PPP: ppp1 sent [LCP TermReq id=0x4 "User request"]
2021-09-22 10:48:29 [3] PPP: ppp1 User request
2021-09-22 10:48:29 [3] PPP: ppp1
2021-09-22 10:48:30 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0
2021-09-22 10:48:37 [5] System: DSL training G.994
2021-09-22 10:48:53 [5] System: DSL training G.993 started

Please help. thanks

[waikwanlee]

Anyone here?

[Ahra_G]

Hi @waikwanlee,

There are different types of dropouts that you may experience:

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

3. Dropouts caused by ongoing outage in your area. 

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community

Thanks!

Ahra_G