wi fi coverage

johnkf
Level 2

my router is not giving me coverage i require tv ipad very poor .

 

Purchased net gear booster (as recommended ) and this dosnot work with the TPG router fails to connect even when sitting nect to the router & have tried all combination no joy & yes the booster works have checking with next house over 

 

pls help as need the coverage 

9 REPLIES 9
johnkf
Level 2

router lights have no lights on for the following DSL 2.4G or 5G WPS

 

any help also how to improve Wi fi my very poor rated at 4.5 on my tv

David_M
Moderator

Hi @johnkf 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

david64
Level 14

What model of Netgear booster is it?

What model TPG router?

 

PeterW
Moderator

Hello johnkf,
Thank you for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.

Also are you using a Archer VR1600 v1 modem supplied from TPG?
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download

johnkf
Level 2

Hi i have spoke about this before 

 

no lights on 2.4g 5g wps 

 

was working one hour ago now off system very slow 

 

pls advise as looking to find new provider 

johnkf
Level 2

got your email but how do i send you a message 

 

pls advise 

 

ps now do not have any wi fi working 

Mal_mod
Moderator

@johnkf wrote:

Hi i have spoke about this before 

 

no lights on 2.4g 5g wps ( please check the hidden WiFi  button on top of Modem

Note: see attached image 

was working one hour ago now off system very slow 

 

pls advise as looking to find new provider 


 

johnkf
Level 2

have checked that button and pressed no change 

 

to 7.55 no internet phone for 12 mins total reboot  now working but have to reset all other items 

 

NOT HAPPY 

why is my internet continually dropping out pls help or collect modem will go with Telstra

 

John Foulds

BasilDV
Moderator

Hi @johnkf

 

We checked the account and was not able to detect any fault within the NBN network.

We'd like to arrange a call from our Tech team to check on this further.

 

Please send me a PM with your preferred time and best number to be contacted by our Tech team.

 

You may also check the troubleshooting given on these articles to improve you home network.

BasilDV