wi fi coverage

[johnkf]

my router is not giving me coverage i require tv ipad very poor .

Purchased net gear booster (as recommended ) and this dosnot work with the TPG router fails to connect even when sitting nect to the router & have tried all combination no joy & yes the booster works have checking with next house over 

pls help as need the coverage 

[johnkf]

router lights have no lights on for the following DSL 2.4G or 5G WPS

any help also how to improve Wi fi my very poor rated at 4.5 on my tv

[David_M]

Hi @johnkf 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[david64]

What model of Netgear booster is it?

What model TPG router?

[PeterW]

Hello johnkf,
Thank you for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.

Also are you using a Archer VR1600 v1 modem supplied from TPG?
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download

[johnkf]

Hi i have spoke about this before 

no lights on 2.4g 5g wps 

was working one hour ago now off system very slow 

pls advise as looking to find new provider 

[johnkf]

got your email but how do i send you a message 

pls advise 

ps now do not have any wi fi working 

[Mal_mod]

---

@johnkf wrote:

Hi i have spoke about this before 

no lights on 2.4g 5g wps ( please check the hidden WiFi  button on top of Modem ) 

Note: see attached image 

was working one hour ago now off system very slow 

pls advise as looking to find new provider 

---

[johnkf]

have checked that button and pressed no change 

to 7.55 no internet phone for 12 mins total reboot  now working but have to reset all other items 

NOT HAPPY 

why is my internet continually dropping out pls help or collect modem will go with Telstra

John Foulds

[BasilDV]

Hi @johnkf

We checked the account and was not able to detect any fault within the NBN network.

We'd like to arrange a call from our Tech team to check on this further.

Please send me a PM with your preferred time and best number to be contacted by our Tech team.

You may also check the troubleshooting given on these articles to improve you home network.

• Slow speed issue
• Wireless Channel on your modem - what is it and why should I change it?

BasilDV