Internet keeps dropping out daily

[atx]

Does anybody else have their internet connection drop out every day around the same time? 

My internet connection seems to drop out around 8pm-12pm WST every single day without fail.

Anybody have any fixes or is this due to the stock modem router TPG uses?

[PeterW]

Hello atx,
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PeterW
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[rachidholly]

Hello,

We have exactly the same issue for a while now. Around 5.45 pm the 5G internet is disconnected and doesn't work anymore for quite some time. this can be 1 hour or several hours. It's only the 5G band that's acting like this. The 2.4G is alright. it is pretty annoying to be honest.

[BasilDV]

Hi @rachidholly

Welcome to the Community!

Upon the disconnection of the 5GHz network of your modem/router, did you notice any changes in the light status of the modem?

You may also check our articles in case this is caused by a signal interference.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

Send me a PM with your TPG username or customer ID number if the issue recur.

BasilDV

[rachidholly]

Hi BasilDV,

Thank you for your reply.

I have just changed the schannel of the signal and see how this will work out for me. i will let you know if it will still occur later on the day. 

Thank you

[BasilDV]

Hi @rachidholly

You're welcome.

Stay safe.