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Internet keeps dropping out daily

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Level 1a
Level 1a

Does anybody else have their internet connection drop out every day around the same time? 

My internet connection seems to drop out around 8pm-12pm WST every single day without fail.

 

Anybody have any fixes or is this due to the stock modem router TPG uses?

5 REPLIES 5
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Moderator

Hello atx,
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PeterW
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Level 1c

Hello,

 

We have exactly the same issue for a while now. Around 5.45 pm the 5G internet is disconnected and doesn't work anymore for quite some time. this can be 1 hour or several hours. It's only the 5G band that's acting like this. The 2.4G is alright. it is pretty annoying to be honest.

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Moderator

Hi @rachidholly

 

Welcome to the Community!

 

Upon the disconnection of the 5GHz network of your modem/router, did you notice any changes in the light status of the modem?

 

You may also check our articles in case this is caused by a signal interference.

Send me a PM with your TPG username or customer ID number if the issue recur.

 

BasilDV

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Level 1c

Hi BasilDV,

 

Thank you for your reply.

I have just changed the schannel of the signal and see how this will work out for me. i will let you know if it will still occur later on the day. 

Thank you

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Moderator

Hi @rachidholly

 

You're welcome.

 

Stay safe.