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Internet keeps dropping out

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Level 1c

Hi I've had reliable service up until last week. I saw a telco worker playing with the NBN boxes on the street and since then my internet drops for a few seconds at a time, all the time. It happens throughout the day. I get dropped off video calls / conferences. I've had zero issues before last week. My ping to the internet is very variable - internal wifi is working fine, good connection speed and low ping.

Could someone from TPG look into this? Thanks


Hi @mathchev


Welcome to the Community! 


I've managed to locate an account using your Community details and remote test results showed that your modem is connected for almost 2 days; which indicates a stable line.


There are different types of dropouts that you may experience:


1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.


2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.


3. Dropouts caused by ongoing outage in your area.


In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:


Troubleshooting a Slow Internet Connection
Easy Steps to Improve Wi-Fi Connection In Your Home
Wireless Channel on your modem - what is it and why should I change it


If the issue persists, please let us know so we can have our Technical team to contact and assist you.