Internet laggy and random disconections after power outage and rain

[holdenv]

My Internet is laggy and random disconections after power outage and rain 2 days ago.

I have tried all the usual stuff reset router and nbn box but still made no difrence.

Have tried to call tpg support 2 times but over 20 mins both times on hold and no one answer.

How can i get help on this or report to tpg ?

[alanguide]

If by your use of the term 'NBN box' you mean FTTP (full fibre) then rain should make no difference. It certainly did with FTTN, where there was still copper (more particularly joints) in the signal path.

[holdenv]

Is nbn fttn where i am

[alanguide]

The big problem with FTTN is that part of the signal path is copper (the part from the node to you). Copper itself is not the problem; it's the joints in the copper connection. They can be sensitive to moisture and definitely to rain -- in some badly made joints even changes in temperature or vibration. Most of the ex-Telstra copper infrastucture has been there for many decades. The problems you are having may relate to that.

[adib_rahmang]

Hey @holdenv,

The weather may affect your connection, if you're on FTTN. We'll get on your case and see what we can do. Are you able to send me a private message?

[holdenv]

Will pm you now is fttn