Welcome to the community!
We're able to locate your account using your community details and ran an initial test. It shows your service is connected for 12h 20m. We'd like to confirm if you're still having issues with the connection.
I'm sorry to hear about the service disruption. The reason why your service isn't working at the moment is due to an NBN outage affecting 18 customers.
This outage was raised by NBNCo today at 2:58 AEST. There's no specific details yet as to what has caused the issue. The latest update from NBNCo (3:12PM AEST) shows that they have engaged their Field Services to investigate the issue on-site. Since it's still under initial investigation, NBNCo was not able to provide an Estimated Time of Restoration (ETR) yet. Nonetheless, I have this issue raised for monitoring. You will be notified via SMS once the issue has been resolved.
If you have further questions or clarifications, leave us a message.
I'm sorry to hear that you're still having the same trouble.
From what I can tell, the outage raised by NBNco was tagged as resolved at 10:23PM AEST last night (June 17). However, NBNCo raised a new outage report today at 3:14PM AEST. Based on the latest update posted 3:54PM AEST, they have dispatched a Field technician to check it further.
We still have our monitoring ticket opened. Once we have a confirmation that the outage has been resolved, you will be notified via SMS.