Internet no connection

[Louis21]

Is there any issue of Internet connection in Macquarie park/Marsfield area? Our Internet connection was unstable last night and disconnects from 10pm until now. I reset/turn off and on the modem but nothing happens. Both DSL and Internet right are off.

[Riezl]

Hi @Louis21,

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages.

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection

Feel free to search community for help or contact us and we'd be glad to assist you.