Internet no working

[pflovie]

Hi all, I've been experiencing frequent internet drop outs lately. Now my NBN black box does not show any light except for the power one. I've been on the phone for over 90 minutes waiting to speak to someone. 

I tried to reset the modem, upplug everything. Reboot my computer no luck.

Can support call me to sort this out as I need internet to work?

Thank you

[BasilDV]

Hi @pflovie

Welcome to the Communinty!

We advise customers to check if their service is affected by an NBN outage before performing some troubleshooting.

Check this article for the guide:

• How to Check for NBN Network Outage

We were able to locate your account and understand that this has been raised to our Engineers.

An NBN technician visit was booked to fix your service.

Let us know if you need further assistance.

BasilDV