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HI @
I escalated this case to the engineering team. someone will get back to soon.
congratulation I manage to update your NCD mac adress,
good to see you are on board now
Network ownership: NBN Router: ************ IP: 220********* CallerID: AVC0******** Connected at: 2020-05-01 13:48:14 Connected for: 3m
Thanks
Rajen
Hi there hemantapun,
I may be able to help you out? what type of internet servive do you have, is it NBN ? if so what type of NBN ?
Hi, hemantapun,
I can see your NTD is up. It means you don't have any network issue.
seems modem or faulty hook or wrong configuration issues.
please look at this link below
it will help you solve the issue
https://community.tpg.com.au/t5/Featured-Articles/NBN-FTTP-Setup-General-Setup/ba-p/39
Hi;
This may take up to 30 minutes.....if it still doesnt connect try this link http://www.tpg.com.au/setuphelp
and manually configure your modem.
Your user name and password wil be on an email sent by TPG when you first signed up.
HI @
I escalated this case to the engineering team. someone will get back to soon.
If you aren't going to use a TPG phone service, just don't worry about UNI-V1. Your router connects to the UNI-D port in your advice message.