Internet not working

[Shane1]

Please help my internet has stopped working
How can I get assistance

[RajenS]

Hi Shane, 

Welcome to TPG Community!

Please PM me your TPG username, CID or mobile phone number so i can look at your service

[Shane1]

Okay

[RajenS]

Hi Shane, 

I can see your Modem got sync, 

Operational Status	Up		RTX Actual Throughput	20219.0 kbps	54442.0 kbps
Service Stability	STABLE		RTX Actual Net Data Rate	20426.0 kbps	54998.0 kbps
Service Speed Indicator	Service is performing within specification. Performance Trouble Tickets should not be lodged for this service.		RTX Attainable Throughput	20075.0 kbps	70606.0 kbps

Seems your modem not authenticated, that's why you are not able to browse. 

are you using TPG Modem?  

Thanks 

[Shane1]

No I have just now installed a new modem because the old one was loosing internet all the time
The new modem is DLink dsl-3890
DLink tech support could not get it going and said either I have no internet or I need to change my user name of password

[Shane1]

Can I use this modem or should I put the TPG one back and then see what the problem is

[Shane1]

Please get back to your service is failing and I am working from home.
The lack of response and care is disappointing

[RajenS · Accepted solution]

Hi Shane, 

I can see your connection very stable now 

20min avg. speed: download 277Kbits/s, upload 1951Kbits/s
Connected at: 2020-04-10 08:23:14
Connected for: 5d 8h 5m 

Thanks 

Rajen 

[AugustusP]

Hey Shane1,
I have the same Dlink router and can't get it to connect with tpg, despite my old router connecting fine. What settings did you use to get it working?
Thanks!
Augustus