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Internet not working

Level 1b
Member number: 672965

Internet working fine this morning and suddenly dropped out. Have restarted modem and there’s no NBN issues in my area.

I have tried to call several times with no avail - we need to internet to work from home so would be great if someone could get back to me.

Thanks
3 REPLIES 3
Moderator

Welcome to TPG Community,

 

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

Regards,
Peter

Moderator

Hi Ellie

 

Could you please tell me the status of the lights on your Black Aris box. (NBN Connection Box)

 

Regards,

Peter

Level 1b
Power - on
Downstream - on
Online - flashing