Internet not working

[Elliecullen]

Member number: 672965

Internet working fine this morning and suddenly dropped out. Have restarted modem and there’s no NBN issues in my area.

I have tried to call several times with no avail - we need to internet to work from home so would be great if someone could get back to me.

Thanks

[peter_k]

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

Regards,
Peter

[peter_k]

Hi Ellie

Could you please tell me the status of the lights on your Black Aris box. (NBN Connection Box)

Regards,

Peter

[Elliecullen]

Power - on
Downstream - on
Online - flashing