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internet keeps dropping out

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Level 1d
Level 1d

internet keeps dropping out during the day, has gotten worse in the last week.
The connection gets even more unreliable at night time. cut out 20 times during a movie last night
please fix as I'm rely on this for work and home schooling.

8 REPLIES 8
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Moderator

HI @DWC 

                 

                         Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

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Level 1d
Level 1d

622******

0438******

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Moderator

Hi @DWC 

            Looking at your account now 

Thanks 

Rajen 

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Moderator

 

Hi @DWC 

           Remotely I am applying some changes to your line now, you may see some dropout during this process, but it will go stable after that, please send me a PM if  you still dropping 

Thanks 

Rajen 

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Level 1d
Level 1d

yes it did drop out.

what changes have you applied ?

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Moderator

@DWC 

Made some frequency adjustments, it should solve the issue, fingers crossed Robot Very Happy
Thanks
Rajen

 

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Level 1d
Level 1d

it has drpped out 5 times since we started messaging

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Moderator

Hi @DWC 

   please check your PM and reply