Internet not working

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Level 1b
Member number: 672965

Internet working fine this morning and suddenly dropped out. Have restarted modem and there’s no NBN issues in my area.

I have tried to call several times with no avail - we need to internet to work from home so would be great if someone could get back to me.

Thanks
3 REPLIES 3
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Moderator

Welcome to TPG Community,

 

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

Regards,
Peter

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Moderator

Hi Ellie

 

Could you please tell me the status of the lights on your Black Aris box. (NBN Connection Box)

 

Regards,

Peter

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Level 1b
Power - on
Downstream - on
Online - flashing